These Terms and Conditions set out the basis on which Cleaners Barnes provides domestic and commercial cleaning services within its service area. By booking or using any service provided by Cleaners Barnes, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Client means any individual or business that requests or receives cleaning services from Cleaners Barnes.
Company means Cleaners Barnes, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Client, including one-off, regular, end of tenancy, deep cleaning or other specialist cleaning.
Service Area means the locations in which the Company offers its services, which include Barnes and surrounding districts as advertised by the Company from time to time.
Premises means the property or location at which the Services are to be carried out.
The Company will provide the Services as agreed at the time of booking and described in the booking confirmation. The scope of work may include general domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and other agreed tasks such as internal window cleaning or appliance cleaning.
The exact tasks, frequency, and duration of the Services will be agreed in advance with the Client. Any additional tasks requested on the day of service are subject to the availability of the cleaning operatives and may incur additional charges.
Clients may request a booking by contacting the Company through its designated booking channels as advertised. All bookings are subject to availability and confirmation by the Company.
At the time of booking, the Client will be asked to provide accurate details including the Premises address, type of property, estimated size, preferred date and time, and any specific requirements. The Company relies on the information provided by the Client to estimate the duration and cost of the Services.
The booking will be confirmed when the Company issues a booking confirmation. This may include the date, time window, nature of the Services, estimated duration, and applicable fees. The Company reserves the right to decline a booking at its sole discretion.
For larger or specialist jobs, the Company may request a site visit or further information in order to provide an accurate quotation. Quotations are based on the information supplied by the Client and may be revised if that information is incomplete or inaccurate.
The Client must ensure that the Company and its operatives have safe and reasonable access to the Premises at the agreed time. This includes access to electricity, hot and cold water, and adequate lighting.
If keys are provided, the Client is responsible for ensuring that keys are in good working order and clearly labelled. The Company will take reasonable care of keys but accepts no liability for any loss arising from faulty or inadequate key provision by the Client.
If the Company is unable to gain access to the Premises at the scheduled time due to reasons within the Client’s control, the visit may be treated as a late cancellation and charged in accordance with the cancellation policy set out below.
The Client agrees to:
Provide a safe working environment for the Company’s operatives at all times.
Ensure that any fragile, valuable, or irreplaceable items are safely stored or clearly identified prior to the start of the Services.
Inform the Company of any known risks, hazards, or special access requirements at the Premises, including any alarm codes, security arrangements, restricted areas, or relevant building regulations.
Ensure that pets, children, and other occupants do not interfere with the performance of the Services or put themselves or the operatives at risk.
Provide any special cleaning products only if specifically agreed in advance, and to confirm that such products are safe and suitable for their intended use.
The price of the Services will be as quoted by the Company at the time of booking or as otherwise agreed in writing. Prices may be calculated on an hourly basis, a fixed price for a defined project, or as part of a regular service agreement.
All prices are stated in pound sterling and may be subject to applicable taxes and charges as required by UK law.
Payment is due in accordance with the terms advised at the time of booking. Unless otherwise agreed, payment is due on the day of service or in advance. The Company may require a deposit for some services, including but not limited to end of tenancy and deep cleans.
Payments may be made by the methods accepted by the Company, which may include card payment, bank transfer, or other electronic payment methods. Cash payments, if accepted, must be handed directly to the Company representative as instructed.
Where payment is not received on time, the Company reserves the right to suspend further services and to charge interest on overdue amounts in accordance with applicable UK legislation, together with any reasonable costs incurred in recovering the debt.
The Client may cancel or reschedule a booking subject to the following conditions:
For standard domestic or commercial cleaning appointments, at least 24 hours’ notice prior to the scheduled start time is required to avoid a cancellation fee.
For larger, one-off, end of tenancy or deep cleaning appointments, the Company may require at least 48 hours’ notice. Any specific notice requirements will be communicated at the time of booking.
If the required notice is not provided, the Company may charge a cancellation fee up to the full price of the scheduled Services to cover the cost of reserved time and resources.
The Company reserves the right to cancel or reschedule a booking due to events beyond its control, including but not limited to severe weather, transport disruptions, illness, or operational issues. In such cases, the Company will offer an alternative appointment time. If an alternative time cannot be agreed, any pre-paid amounts for the affected appointment will be refunded.
The Company aims to provide services to a professional standard. The Client is encouraged to inspect the Premises after the completion of the cleaning visit wherever possible.
If the Client is not satisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and, in any event, within 24 hours of the service taking place. The Company may ask for details and, where appropriate, evidence such as photographs to understand the concern.
Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or another appropriate remedy. The Company will not be liable for any complaints raised outside the specified time period, where the Client has prevented the operatives from completing the work, or where the issue arises from circumstances outside the Company’s control.
The Company maintains appropriate insurance cover for its cleaning activities within its service area. Details of insurance cover are available on request.
The Company’s liability to the Client, whether in contract, tort, or otherwise, is limited to direct losses arising from the Company’s negligence or breach of contract. The total liability for any claim or series of claims arising out of the same event shall not exceed the total fees paid by the Client for the Services giving rise to the claim.
The Company is not liable for indirect, consequential, or economic losses, including but not limited to loss of profit, loss of income, loss of opportunity, or loss of enjoyment. The Company is not liable for any pre-existing damage, wear and tear, discolouration, or defects in the Client’s property or belongings.
The Client is responsible for properly securing cash, jewellery, art, antiques, and other valuables. The Company does not accept responsibility for any loss or damage to items of high value unless their presence and value have been specifically declared and acknowledged in writing prior to the commencement of the Services.
The Company is not responsible for any loss or damage arising from the use of cleaning products supplied by the Client or from instructions given by the Client that conflict with manufacturer recommendations or safe practice.
The Company’s operatives will take reasonable care when working at the Premises. If damage or breakage occurs that is caused by the Company’s negligence, the Client must report it to the Company as soon as practicable and, in any event, within 24 hours of the incident or discovery.
Where damage is confirmed to be the responsibility of the Company, the Company may, at its discretion, arrange for repair, replacement, or a payment reflecting the current value of the item, taking into account age, condition, and market value. The Company is not obliged to replace items on a new-for-old basis.
The Company does not accept liability for: normal wear and tear or deterioration; items that could not reasonably be cleaned without risk of damage; fragile or poorly fixed items; or any damage arising from pre-existing faults, structural issues, or inadequate maintenance.
The Company will dispose of general household and cleaning waste arising directly from its Services in accordance with applicable UK waste and environmental regulations. Where practicable, the Company will encourage recycling and the responsible use of cleaning materials, including within the Barnes area and surrounding locations.
The Company is not a licensed carrier of hazardous or specialist waste. The Client is responsible for ensuring that the Premises are free from hazardous materials, including but not limited to asbestos, clinical waste, sharps, certain chemicals, and other restricted substances. The Company reserves the right to refuse to handle or remove any waste that it reasonably believes may be hazardous, illegal, or outside the scope of its services.
Where the Services involve the removal of substantial amounts of waste, bulky items, or garden refuse, this must be agreed with the Company in advance and may incur additional charges. The Client remains responsible for ensuring that any waste not collected by the Company is disposed of lawfully and in accordance with local regulations.
The Company is committed to maintaining high standards of health and safety for its operatives and Clients. All operatives are required to follow the Company’s health and safety procedures and any relevant UK legislation.
The Client must not request or require the Company’s operatives to undertake any task that is unsafe, unlawful, or outside the agreed scope of services. This includes working at unsafe heights, lifting excessively heavy items, or operating equipment for which they are not trained.
The Company reserves the right to withdraw operatives from the Premises if they reasonably believe that their health or safety is at risk. In such circumstances, the Client may still be charged for the visit if the risk arises from conditions at the Premises or the Client’s actions or omissions.
The Company may, at its discretion, use employees, self-employed contractors, or subcontracted cleaning teams to perform the Services. In all cases, the Company will remain responsible for the overall management of the Services and for ensuring that the Terms and Conditions are met.
The Company will collect and process personal data about the Client strictly for the purpose of providing the Services, managing bookings, processing payments, and complying with legal obligations.
Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable measures to keep personal data secure and will not share it with third parties except where necessary to provide the Services, process payments, or comply with legal requirements.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings. Where changes materially affect ongoing regular services, the Company will provide reasonable notice to the Client.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior understandings, communications, or agreements, whether written or oral.
By booking or using any cleaning service supplied by Cleaners Barnes, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Book cheap and affordable cleaners Barnes, by calling our specialists today and take advantage of our limited deals and offers.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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